Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually 5-10 Business days although shipping time varies by location and order size. We ship all small orders for in-stock product by Express. Large orders are shipped by air freight and advised on a by order basis.
Click on “My Account” above next to the search bar and enter your email address.
Contact us as soon as possible via the contact form. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.
No, we never save any payment information and we also have no access to your credit card information. Payments are safely processed through PayPal.
No, we don’t charge any sales taxes. By purchasing our products, you consent that custom fees and import taxes may be charged when your shipment arrives in your country.
Yes, we do ship to your country. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
We care for our customer’s happiness and want to make sure they are satisfied with our products at all times. If you did not receive the product within the guaranteed time you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
If you received the wrong item you can request a refund or a reshipment.
If you received a damaged item you can request a refund or a reshipment.
Please contact our customer service team via our contact us page, so that they can assist you with the return procedure.
The fastest way to receive customer support is writing us a message via our contact form or emailing us. We are always happy to hear from you and assist you.
Contact us as soon as possible via the contact form. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
Yes, you are welcome to place pre-orders.